Our Policies & Commitment to Your Care

At 4U Psychology & Coaching, we are committed to providing a professional, ethical, and transparent service. This page outlines our key policies to ensure you have a clear understanding of how we operate, your rights, and our responsibilities. Should you have any questions about the information presented here, please do not hesitate to contact us.

1. Confidentiality

Confidentiality is a cornerstone of psychological practice and a fundamental aspect of the trust we build with our clients. All information shared during your sessions with Ainsley Elliott is kept strictly confidential.

Limits to Confidentiality: There are specific, legally mandated exceptions to confidentiality where we are required to break confidentiality. These include:

If there is a risk of serious harm to yourself or others.
If there is suspicion of child abuse or neglect.
If a court order or subpoena requires the release of information.
If you provide written consent for information to be shared with a third party (e.g., another healthcare provider).
If you report sexual abuse by a regulated health professional.

Wherever possible, we will discuss these limits with you before disclosing any information.

3. Fees & Payment

Our fees reflect the professional expertise and specialized services provided by a Registered Psychologist. Specific fee schedules will be discussed during your initial consultation or upon inquiry.

Payment Methods: We accept [mention accepted payment methods, e.g., credit card, e-transfer, direct billing if applicable].
Payment Due: Payment is due at the end of each session unless other arrangements have been made.
Insurance & Benefits: Many extended health benefit plans cover services provided by a Registered Psychologist. We encourage you to check with your insurance provider regarding your specific coverage details. We will provide you with a receipt for reimbursement.

5. Consent to Services

Before commencing therapy or coaching, you will be asked to provide informed consent. This involves:

A clear explanation of the services to be provided.
Discussion of the potential benefits and risks.
Information about confidentiality and its limits.
Details regarding fees and payment.
An opportunity for you to ask any questions.

Your consent is voluntary and can be withdrawn at any time.

2. Privacy Policy & Data Handling

Your privacy is paramount. 4U Psychology & Coaching adheres to all applicable privacy legislation in Alberta (e.g., PIPA - Personal Information Protection Act) and Canada.

Collection of Information: We collect only necessary personal and health information to provide effective psychological and coaching services, manage your appointments, and process payments.
Storage & Security: Your records are stored securely, both electronically and physically, in compliance with professional and legal standards. Electronic records are protected by encryption and secure systems.
Access to Your Records: You have a right to access your personal information and request corrections to your records.
Use of Information: Your information is used solely for the purpose of providing services to you, unless otherwise required by law or with your explicit consent.

4. Cancellation & No-Show Policy

To ensure fairness to all clients and to manage our schedule effectively, we have a cancellation policy.

Notice Required: We require a minimum of 24 hours' notice for cancellation or rescheduling of appointments.
Late Cancellation/No-Show: Appointments cancelled with less than 24 hours' notice, or missed appointments (no-shows), will be subject to the full session fee. This fee is not typically covered by insurance.
Emergencies: We understand that unforeseen emergencies can occur. Please contact us as soon as possible if an emergency prevents you from attending your appointment.

6. Disclaimer

The information provided on this website is for general informational purposes only and does not constitute professional psychological or medical advice. It is not a substitute for diagnosis, treatment, or consultation with a qualified mental health professional. If you are experiencing a mental health crisis, please seek immediate professional help or contact your local emergency services.

If you have any questions about our policies or services, please do not hesitate to contact us.